✅ Free —
KAIA replies to customers within 24 hours
(Meta Service Window)
💰 Paid —
Sending Template Messages to customers first
(charged by Meta)
Estimated Meta rates (Malaysia):
Marketing message: ~RM 0.05–0.15/msg
Utility message: ~RM 0.02–0.08/msg
Service reply: Free
* Rates vary by country. Subject to Meta's official pricing.
Template message fees are charged directly by Meta to your
WhatsApp Business Account.